Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations,
we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture.
We are guided by four values: “We team up to succeed”, “We drive innovation”, “We own what we do” and, finally, “We create great customer value”.
Are you interested in finding out more? We want you to join us as a/an ...
System Monitoring and Control (80-100%) Your mission: System Monitoring and Control (SMC) is a key activity to ensure a safe and efficient delivery of our Air Traffic Management services. SMC helps our operational customers to understand the overall status of the technical services and allows them to provide Skyguide services accordingly. To enable you to carry out this task independently and competently, you will be trained as an Air Traffic Safety Electronics Personnel (ATSEP) as part of a two-year induction and training program. During this time you will be paid your full salary.
Responsibilities: Performing 24/7/365 monitoring of the Air Traffic Management (ATM), Aeronautical Information Management (AIM) and Communication/Navigation/Surveillance (CNS) systems to detect deviation from nominal values
Support the operational customers with up-to-date complete technical service status and comprehensible advice - manage any degradation of the technical equipment and communicate in a suitable way to stakeholders
Responsible for the control and coordination of all maintenance and intervention activities - perform preventive action and mitigation to reduce risk of service degradation
Initiate incident handling and diagnose, perform 1st level of corrective maintenance according to predefined procedures and escalate if appropriate
What we are looking for: Technical degree with a strong IT background
Experience in a 24/7 environment in a service desk setup is an advantage
You manage emotions effectively, staying composed under stress and avoiding impulsive reactions
You adapt your communication style to the context and stakeholders and actively ask for information through relevant questions and active listening
Language skills: German C1, English minimum B2 (required for ATSEP certification)
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