Job description
Leading the team with the Store, and Assistant Manager
Leadership and Team Management
* Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
* Drive professional, positive, sales and service focused environment.
* Adapt diverse situations applying situational leadership skills
Communication Skills
* Communicates clearly with customers and team
* Practice active listening
* Communicate clearly and confidently with the team, peers, and supervisor
Problem Solving & Initiative
* Can solve issues independently and assist with operational improvements.
Proactive & Responsible behaviour
* Demonstrates ownership of the store's performance and takes initiative where needed.
Sales Management – Boost Sales
Sales & Performance
* Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost
Customer-Centric Excellence
* Supports customer service efforts, ensuring the team delivers top tier service.
Customer Interaction
* Interacts with the customers, to assist them and ensure their satisfaction.
Setting the scene for the brand
Brand knowledge
* Has an excellent understanding of the brand, its values, and how it influences customer experience.
Product Presentation
* Ensures that the store is always maintained neat, organized, and visually appealing
Leading & organising the Store
Operational excellence
* Supports the Store Manager in managing operations, stock and resources efficiently.
Tech Savvy & System Proficiency
* Proficient with store systems for handling transactions, inventory and store daily business.
Time management & Prioritization
* Manages tasks efficiently, balancing customer service with operational duties.
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