Exhilarating Opportunity
We are seeking a dynamic and experienced Concierge to join our Front Office team at FIVE Hotels and Resorts. This is an exciting opportunity to be part of an award-winning team that leads at the forefront of front office innovation.
FIVE Zurich, a newly revamped lifestyle hotel, offers 149 rooms and 87 stunning contemporary suites, as well as several award-winning culinary concepts centered around FIVE's hallmark musical stylings. Our hotel seamlessly unites the very best of Swiss hospitality with FIVE's characteristic flair for an exceptionally indulgent experience for guests from the city and international visitors alike.
As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences by anticipating colleagues' needs and providing a hospitality experience that goes above and beyond.
Key Responsibilities:
* Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.
* Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.
* Process and deliver messages for Guests.
* Deliver and safely store Guest luggage.
* Stay current and up to date with all hotel services as well as daily VIP requests and special events.
* Ensure orderliness and safety guidelines around the lobby and front door areas.
* Provide support to Management as required, in cases of emergency.
* Project a professional manner with an emphasis on hospitality and Guest service.
* Maintain a clean, healthy, and safe working area.
* Act in accordance with policies and procedures when working with front of house equipment and property management systems.
What We're Looking For
* Hands-on approach with a 'can-do' work attitude.
* Commitment to delivering exceptional guest services with a passion.
* Previous experience in a Luxury Hotel in a similar role is an asset.
* Must be proactive with a meticulous eye for detail.
* Must be highly organized and energetic and possess the ability to get the job done.
* Swiss work permit holder or EU ID/Passport holder.
* Strong working knowledge of industry regulations.
* Ability to find creative solutions while taking ownership for all duties and tasks assigned.
* Fluent in English & German.
Rewards At Work Benefits For Life
* Live the exciting FIVE Life.
* Attractive incentive schemes.
* Rapid career advancement.
* Team-spirited colleagues.