Position Snapshot
Location: La-Tour-de-Peilz, Switzerland
Company: NESA BGS
Act. Rate: Full-Time
Type of contract: Temporary contract, 12 months
Start date: As soon as possible
What we offer at Nestlé
Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you!
Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits
Position Summary
Business Growth Solutions (BGS) division supports Nestlé operating companies & other Nestlé units by providing them with integrated trading solutions in a professional and cost-effective manner, while offering a platform for business development.
As a Customer Service Specialist, you will ensure outstanding service on Export Operations and manage the end-to-end order to delivery process in triangular & direct transactions.
A Day in the Life of a Customer Service Specialist
Ensure sustainable Customer Service Operations with a best-in-class service level for the customers portfolio.
Creation of sales orders, Purchase orders, their transmission to production sites and their confirmation on time.
Collaborate with Producing Markets to ensure on time dispatch of goods with accurate export documentation.
Ensure flawless execution of automated transactions in SAP by monitoring, analysing and fixing Idocs failures (IVC flows).
Turn problems into opportunities for continuous improvement by taking the lead on projects/initiatives.
Strive for excellence by challenging the status quo in the operational reviews and proposing corrective actions to fix failures.
Drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
Perform Customer Service compliance activities.
Participate and contribute to operational reviews with respective business functions.
What will make you successful
Proven first experience in International Customer Service or extensive knowledge and experience in areas such as Incoterms, Export & Shipping documents, Letter of Credit, Foreign Trade & Customs, Physical Logistics, Demand or Supply Planning.
Knowledge of Project management in a Customer Service related area.
Openness to dialogue & understanding of various cultures.
Ability to proactively manage challenging situations and identify solutions to potential issues.
Clear passion for creativity and out-of-the-box thinking.
Proficiency in SAP.
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment that creates positive disruption, embraces innovation, and empowers people and teams to win.
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