Job Description
You will be responsible for a key part of the Service Management team, focusing on enhancing the post-purchase customer experience. As a Product Manager on the SM team, your primary responsibility will be to ensure a seamless experience for customers from the moment they complete their booking until the moment they return from their trip.
Key Responsibilities and Skills Required:
* Leverage key metrics to drive decisions and continuously improve the customer experience.
* Conduct extensive product research to understand customer needs and identify opportunities for improvement.
* Collaborate with internal teams to enhance the post-sale process and support product offerings for customers.
* Work closely with stakeholders across departments, including marketing, sales, customer service, and tech teams, to ensure a customer-centric approach.
* Drive alignment with the development team, UX/UI designers, and other relevant departments in an agile environment to deliver user-friendly solutions.
Qualifications
* Proven experience in product management, particularly in post-sales or customer service-focused roles.
* Strong understanding of customer needs and behaviors, especially in the travel or e-commerce industries.
* Strong analytical skills and experience using metrics to make data-driven decisions.
* Excellent communication and collaboration skills, able to build relationships across functions and departments.
Additional Information
* We offer an inclusive, friendly, and international environment.
* A shorter working week (36h as full time), with a half working day on Fridays.
* Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm.
* The possibility to work from anywhere for a period of time per year defined according to local regulations.
* A commitment to celebrate diversity and generate belonging.