Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
Working closely with the corporate team and the shipboard colleagues, the Travelling Fleet Supervisor – Cruise Sales is responsible for the implementation of the cruise sales programs onboard the MSC vessels.
Your Impact
1. Support Cruise Sales Managers & Cruise Consultants by providing consistent leadership, guidance, and feedback to the shipboard teams;
2. Travel extensively to vessels to oversee Future Cruise operation and to perform brand quality and marketing audits, trainings, rotation coverage ensuring that processes and procedures are in compliance with company brand standards;
3. Responsible for coaching the onboard sales team to be the driving force in achieving and exceeding the targets by teaching sales technique, motivating each other, training, and monitoring progress;
4. Administer daily operations for onboard sales programs on MSC vessels including staffing, crew scheduling, rotation coverage, training, performance coaching and development, auditing, brand standards, marketing and revenue strategies and implementation, general support of Future Cruise Sales Team;
5. Identify new opportunities based on local market trends and collaborate with the onboard teams to build direct marketing to promote our business to attract the targeted demographic;
6. Mentor, develop and ensure regular training for Future Cruise Sales teams to strengthen overall performance and career development;
7. Strive for continuous improvement in operations and sales generation to maximize % of guests to book their next cruise onboard;
8. Develop the Future Cruise operation by creating new SOP’s, new reporting tools, processes, tutorials, training files and best practices journal.
Your Journey so far
1. Minimum 4 years’ of shipboard experience as Cruise Sales Manager or similar role;
2. Fluent in English, oral and written. The knowledge of additional European languages (Italian, Portuguese, German, Spanish and French) is an advantage;
3. Good knowledge of Microsoft Office package with focus on MS PowerPoint and MS Excel;
4. Strong leadership, management and influencing skills.
5. Strong understanding of business management, financial, and commercial awareness;
6. Excellent communication, interpersonal, coaching, team-building, and conflict resolution skills in multicultural and dynamic environments;
7. Strategic thinking and ability to deliver business objectives.
Your Essentials
Strong expertise in accounting operations with proficiency in ERP systems financial reporting tools and Microsoft Excel. Proven ability to lead accounting functions providing insights that drive strategic objectives and regulatory compliance. Excellent communication skills particularly in conveying complex financial information to senior leadership auditors and cross-functional teams. Fluency in English is mandatory any additional language is a plus. Leadership skills to manage and guide an accounting team fostering collaboration and high performance. Experience with accounting standards (IFRS/GAAP) financial reporting software and compliance frameworks. Ability to work effectively with finance audit and other departments to ensure accurate and compliant financial processes.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
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