This role will oversee the Non-Invasive Cardiology, Neurodiagnostics and Respiratory Therapy departments at Delnor Hospital.
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Manager Operations is a leader who reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Manager Operations is responsible for daily operations of the assigned departments, ensuring effective daily clinical service operation while meeting requirements for patient satisfaction, employee engagement, quality, service, and value. This individual serves as a proactive catalyst for operational change in support of PI/QI initiatives and is directly accountable for creating change in the environment. The Manager Operations manages personnel aspects including payroll, hiring, corrective action, and performance evaluations with real-time feedback.
Responsibilities:
* Mentors and coordinates education for all team members to provide excellent care to the patient population.
* Oversees the creation of and holds the team accountable for clinical practice guidelines according to current best evidence.
* Provides real-time, ongoing and scheduled feedback in a constructive, supportive manner.
* Collaborates with medical directors, staff, and members of inter-departmental multidisciplinary teams to optimize patient care and outcomes.
* Participates in the identification, development, and implementation of innovative process/quality improvement initiatives.
* Engages in a formal process seeking feedback regarding one's own practice from patients and peers.
* Serves as teacher/coach/mentor to front-line staff members performing patient management activities.
* Disseminates research findings to front-line staff and participates in research activities.
* May provide patient care when necessary.
* Systematically compares clinical findings with normal and abnormal variations in formulating appropriate differential diagnoses.
* Identifies expected outcomes promoting cost effectiveness, patient satisfaction, and continuity among providers.
* Provides oversight to designated team members within the established departments.
* Manages staff relations including hiring, performance management, and conflict resolution.
* Performs and oversees scheduling, recruitment, payroll, and observations.
* Monitors productivity metrics, regulatory compliance, and required education compliance.
* Fosters staff members' professional development and assists in achieving professional goals.
* Promotes a culture of safety and holds the team accountable for using safety tools and behaviors.
* Promotes teamwork through effective, professional communication.
* Manages resources efficiently and effectively, facilitating cross-training and holding the team accountable.
* Generates the annual budget, monitors financial performance, and participates in financial improvement planning activities.
Qualifications
Required:
* Master’s degree: MHA, MBA, or Nursing
* 2 years of experience in relevant clinical specialty
* BLS certified
* ACLS certified
Preferred:
* 5 years of experience in relevant clinical specialty
* Advanced Certification in relevant subject area
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of veteran status, or any other protected status.
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