Key Responsibilities:
* Lead and motivate a team of sales assistants by promoting a positive work environment.
* Foster customer loyalty through developing strong relationships with customers.
* Coach and train the team on selling procedures to ensure an excellent customer experience at all times.
* Pursue commercial initiatives to drive business growth, including organizing events to maintain customer engagement.
* Develop in-depth knowledge of products and brand culture to deliver exceptional customer service and drive sales.
* Set sales targets and oversee their achievement.
* Manage staff rotas and shifts effectively.
* Analyse and report Key Performance Indicators (KPIs) to the company.
* Model desired behaviours by actively participating in operational tasks.
* Maintain high store standards to reflect the brand image.
Job Description:
The Store Manager will be responsible for leading a team of sales assistants in a luxury retail store in Geneva. They will be expected to promote a positive work environment, foster customer loyalty, and drive sales growth through effective coaching, training, and commercial initiatives.
The ideal candidate will possess a proven track record in a service-driven environment, preferably within the luxury industry. They should be proficient in German, English, and French, with a strong understanding of the luxury industry and customer experience. Strong analytical and commercial skills are essential to drive profits, and excellent communication and interpersonal skills are required to build strong relationships with clients and collaborate with team members.
Requirements:
* Proven experience in a service-driven environment, preferably within the luxury industry.
* Proficiency in German, English, and French.
* Strong understanding of the luxury industry and customer experience.
* Strong analytical and commercial skills to drive profits.
* Excellent communication (oral and written) and strong interpersonal skills.
* Proactive, dynamic, and willing to lead by example.
* Adaptability and flexibility.