Key Responsibilities
As a leader, you will oversee the Store and Assistant Manager teams.
* Assume responsibility for team management in the absence of the Store Manager, providing guidance and support. This includes coaching and training the team to ensure their success.
* Foster a professional, positive, sales-driven environment with a focus on exceptional customer service.
* Apply situational leadership skills to adapt to diverse situations.
Communication Skills
* Communicate effectively with customers and team members.
* Practice active listening to ensure clear understanding.
* Confidently communicate with the team, peers, and supervisor.
Problem Solving & Initiative
* Solve issues independently and contribute to operational improvements.
Proactive & Responsible Behaviour
* Demonstrate ownership of the store's performance and take initiative when needed.
Sales Management – Boost Sales
* Collaborate with the Store Manager to achieve sales targets by analyzing data and developing strategies to increase sales.
CUSTOMER-CENTRIC EXCELLENCE
* Support customer service efforts to deliver top-tier service.
CUSTOMER INTERACTION
* Engage with customers to assist them and ensure their satisfaction.
Setting the Scene for the Brand
* Demonstrate an excellent understanding of the brand, its values, and how it impacts customer experience.
* Maintain a visually appealing store by ensuring it is neat, organized, and well-presented.
Leading & Organising the Store
* Support the Store Manager in managing operations, stock, and resources efficiently.
* Proficiently use store systems for handling transactions, inventory, and daily business.
* Efficiently manage tasks, balancing customer service with operational duties.