Transforming Customer Experiences
We seek a visionary individual to join our Customer Growth Team. As a key player, you will shape customer journeys, foster loyalty, and drive meaningful engagement.
Key Responsibilities
1. Crafting Exceptional Customer Communication:
* Develop and execute cross-channel communication programs tailored to diverse customer segments in collaboration with marketing and sales teams.
2. Turning Insights into Actionable Strategies:
* Partner with the customer insights function to create data-driven campaigns that drive cross-sell and upsell opportunities.
* Work with inside sales teams to implement and measure campaign success.
3. Owning Customer Journeys:
* Oversee and optimize end-to-end customer journeys, implementing improvements and automations for seamless experiences.
* Contribute to cross-departmental projects enhancing key touchpoints like customer portals and e-shop platforms.
4. Supporting New Offerings:
* Contribute to designing, launching, and refining added-value offerings for customers.
* Provide insights to align offerings with customer needs and expectations.
Requirements
* At least 5 years of experience in customer lifecycle management roles, with at least 3 years in B2B and industrial sectors.
* Familiarity with both hardware and software environments, including subscription models is an asset.
* Exceptional communication skills and ability to lead cross-functional initiatives delivering impactful results.
* Proven ability to interpret data and translate insights into actionable strategies.
* Strategic mindset with adaptability and resilience in fast-paced settings.
* Fluency in English is essential.
Our Offer
* Competitive remuneration package.
* Team building events and company activities.
* Opportunities for professional development.
* Free car parking.
This role requires direct applications via our platform only.