Job Overview
This role is responsible for leading and developing a team of Customer Support Engineers to ensure seamless execution of customer requirements, compliance with OEM, SR Technics, and aviation regulations.
Key Responsibilities
* Lead a team of 8 Customer Support Engineers and continuously develop their skills to achieve high performance standards.
* Evaluate and implement new processes to improve the Engine Maintenance Program (EMP) and drive efficiency in shop visit costs and turnaround times.
* Develop and maintain strong relationships with engine manufacturers and vendors.
* Collaborate with Product Management to enhance the service offering to customers.
* Establish clear goals and targets for the team, monitoring progress through regular KPI assessments.
Requirements
* Bachelor's degree in Aeronautical or Mechanical Engineering or a related field.
* Strong understanding of the aerospace MRO industry or related maintenance businesses.
* Proven leadership experience with a focus on achieving results and promoting a culture of excellence.
* Excellent communication and presentation skills, with the ability to interact effectively with customers and diverse teams.
* Demonstrated safety, quality, and cost awareness, with a proactive approach to problem-solving.
* Proficiency in English (C1 level), with German being an asset.
Your Opportunity
* A challenging position within a global and dynamic organization.
* Competitive employment conditions that support professional growth and development.