Position Snapshot Location: La Tour-de-Peilz, SwitzerlandCompany: Société des Produits Nestlé S.A.Act. Rate: Full-Time Act. Rate 100% Type of contract: Permanent contract Start date: As soon as possibleDeadline for applications: 28 April 2025What we offer at NestléExciting opportunities to develop your career your way; across different brands, businesses, functions, and regions. A culture of respect, with diversity, equity and inclusion at its core. Learn more here. A dynamic international environment empowering you to learn, develop and grow. Don't hesitate to connect with us during the recruitment process to learn more.Position Summary As a Guest Experience Specialist, you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestlé Learning Center and the Residence. As the first point of contact, you will ensure a seamless and welcoming experience.A Day in the Life of a Guest Experience SpecialistWarmly welcome and value guests, ensuring a home-like experienceProactively engage with guests to meet their needs Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experienceAssist with smooth check-in and check-out processesMake reservations, considering preferences and dietary requirementsAddress guest complaints promptly and diplomaticallyEfficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guestsMaintain detailed records of guest preferences, requests, and feedbackWhat will make you successfulHospitality degree or equivalent with experience within the hospitality industryConfirmed successful experience as receptionist or in a comparable roleIn-depth knowledge of the region, local attractions, events, and servicesExcellent communication and interpersonnel skills Proactive, with strong customer service orientation and attention to detailsAbility to multitask and prioritize effectively Always maintain high level of confidentiality and privacyFlexible, with strong organizational and time-management skillsMembership in Les Clefs d'Or is a plusFluency in French and English, German and/or Spanish is a plusNestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.Be a force for good. Join Nestlé and visit us on www.nestle.com.