ONSITE - ZURICH
Role name:
ServiceNow Specialist
Contract: 6 months - extendable
Pay rate: TBN
Role Description:
* Develop and configure ServiceNow applications, modules, workflows, scripts, business rules, UI policies, and client scripts.
* Create custom applications and enhance existing ones to meet business requirements.
* Develop and maintain integrations between ServiceNow and other IT systems using REST/SOAP APIs.
* Perform day-to-day administration of the ServiceNow platform, including user and data management, system configurations, and security settings.
* Monitor system performance and health, perform regular maintenance, and manage upgrades and patches.
* Collaborate with stakeholders to gather and document business requirements for new functionalities and improvements.
* Translate business needs into technical specifications and functional designs.
* Analyze current business processes and workflows, identify areas for improvement, and design optimized processes within ServiceNow.
* Ensure that ServiceNow solutions align with best practices and industry standards.
* Resolve incidents and service requests related to ServiceNow in a timely and efficient manner. Conduct root cause analysis for recurring issues and implement long-term solutions.
* Manage changes to the ServiceNow environment, including testing and deploying new features and updates.
* Ensure changes are communicated effectively and that users are trained on new functionalities.
Qualifications:
• Education:o Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.
• Experience:
o Minimum of 8 years of experience in ServiceNow development, administration, and business analysis.
o Proven track record of successful ServiceNow implementations and optimizations.
• Technical Skills:
o Proficiency in ServiceNow development, including JavaScript, HTML, CSS, and web technologies.
o Strong knowledge of REST/SOAP web services, APIs, and system integrations.
o Experience with ServiceNow ITSM modules (Incident, Change, and Service Request Management).
• Business Analysis Skills:
o Excellent requirements gathering, documentation, and analysis skills.
o Strong understanding of ITIL principles and ITSM processes.
• Operational Skills:
o Experience in system administration, including user management, security, and data management.
o Ability to troubleshoot and resolve technical issues and optimize system performance.
Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Adaptability and willingness to learn new technologies and methodologies.
Preferred Qualifications:
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, Certified Implementation Specialist).
• Experience with Agile development methodologies.
• Familiarity with additional ServiceNow modules (e.g., CMDB, Asset Management, HR Service Delivery).
Competencies:
Digital : ServiceNow_IT Service Management, ServiceNow