JOB DETAILS
The Position
The Marketplace Customer Service Representative position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions.
Qualifications include basic MS Excel skills, a desire for rapid career growth, fluency in English, and availability for flexible shifts. The ideal candidate should be communicative, collaborative, and eager to learn through active engagement and asking questions. Self-motivation and a positive attitude are crucial, as the role requires initiative-taking and effective teamwork within a low workload, interactive environment.
Responsibilities
Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.)
Maintain strong and regular communication with the team leader about daily operations and marketplace notifications
Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues
Manage inventory in own warehouse as well as in marketplace warehouses e.g., FBA
Plan and execute marketing initiatives across different platforms and channels
Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience
Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices
Qualifications
Basic knowledge of MS Excel and Google Sheets
Channel Advisor is a plus
Strong desire to grow their career rapidly
Fluency in verbal and written English
Customer service experience is preferred
Excellent time management and documentation skills
Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)
Skills & Requirement
The candidate must be communicative and collaborative
Attentive to messages and requests
Hungry to learn more by asking questions
Self-motivated, taking initiative without constant supervision
Possess a positive attitude
Company Profile
SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.
Who are we?
We are the team members of SmartBuyGlasses, making something great. We are MoGos, an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition drives us forward, and together, we are building a company that we can be truly proud of.
Our Core Values
We believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.
SMART
MOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.
PASSIONATE
MOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.
ENTREPRENEURIAL
MOGOs not only come up with awesome ideas, we take ownership of them and push them forward.
COLLABORATIVE
As MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!
CARING
As MOGOs, we care for the people and the planet.
What’s in it for you?
Performance bonuses
Free designer glasses annually
Annual/Sick Leaves
Career development/learning program
Fast-paced, dynamic, and multicultural work environment
Kindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. We encourage you to visit our website for additional job opportunities and career information.
Powered by JazzHR
pNxXnAImxz
#J-18808-Ljbffr