Your responsibilities will be to:
Ensure customer satisfaction through excellent customer relations and complaint management
Act as a contact person for all quality topics in relation to the customer's specifications
Maintain collaborative relationships with customers
Manage actively the customer complaints in direct contact with the relevant production departments
Lead quality and root-cause analysis of claimed/returned actuators
Handle external change management with customers (change announcement, PPAP submission)
Participate in the execution of audits and be the customer voice in production
Our requirements:
Engineering degree - preferred to the field of Mechanical, Electrical, Industrial Engineering or related
Relevant experience of ideally 2 years in a similar position; Fresh graduates are also welcomed to apply
Quality related experience in metal parts manufacturing would be an asset
Familiarity in the problem-solving methodology by using Q-tools such as 8D, Fault-Tree Analysis, Ishikawa
Basic technical experience in DC / BLDC / stepper motors, plastic and injection materials, stamping would be an asset
Familiarity with test procedures and equipment for automotive applications would be an asset
Proficient French and English language skills - both written and verbal (knowledge of German is considered a plus)
Highly team-oriented individual, capable of dealing with pressure and adversity
Proactive and organized person with high communication and problem-solving skills
Good time management and collaboration skills, coupled with 0 PPM mentality
What we offer:
A truly international and multicultural work environment, with vertical and horizontal career development paths globally
The opportunity to further develop your professional skills due to the wide range of products we manufacture to our customer
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