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Key Responsibilities
* Assist the Sales Director on internal meetings, client engagement initiatives, sales activity monitoring, as well as any special projects.
* Support Account and Key Account Managers in client meetings preparation, production of sales material, and CRM compliance.
Assist the Sales Director on:
* Internal team meetings organization (prepare and consolidate material, training, taking minutes) and follow up on action items defined during the meetings.
* The organization of client events (Road Shows, workshops, lunch & learn, education sessions): venues booking, monitoring of invitations sent by Account Owners, and management of registrations/oversight of logistics.
* Driving SFDC compliance:
* Monitoring SFDC compliance KPIs (focus on Pipeline Accuracy and Coaching Card compliance).
* Create and track reports related to customer activity (usage, marketing engagement, leads, sales).
* Ensure critical client contacts are mapped in cooperation with the Marketing team.
* Execution of special projects by providing project management and tracking sheets/project plans, weekly statuses on initiatives such as New Services launch, Global Account planning, Strategic Accounts review, Market research, etc.
Support the Account Owners (Account and Key Account Managers) on:
* The preparation of client meetings, in collaboration with the internal medical, operations, and cross-border teams (including preparation of presentations).
* The preparation of pre-sales material and proposals in collaboration with the internal medical, operations, and cross-border teams.
* The coordination of tender responses: planning, elaboration of the answer, defense preparation.
* The upload of pre/post sales data/info and material in SFDC.
* Raising and monitoring SFDC support cases if requested by the Account and Key Account Manager.
* Responding to inbound enquiries from clients if requested by the Account and Key Account Manager.
* Support the renewal process, including quote creation, pricing, CLM document upload, and approval workflow with Commercial Services when required.
* Make administrative updates to Salesforce as and when required.
* Proactive engagement with event participants (F2F, webinars) if requested by the Account and Key Account Manager based on standardized questionnaire (quality).
* Generating Account Plan drafts for Account and Key Account Manager.
About You
Required Hard Skills
* Fluent in English and French.
* Excellent verbal and written communication skills.
* Ability in project management.
* Proficiency in the Microsoft Office suite (including PowerPoint) and AI tools (ChatGPT, CoPilot, etc.).
Required Soft Skills
* Customer orientation (internal and/or external customers).
* Action and detail orientation.
* Interpersonal skills and teamwork.
* Creative, innovative, and uses initiative.
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