CONTEXT
The Operations Director oversees a team focused on achieving sales ambitions and operational efficiency goals while ensuring compliance with our regulations.
They play a key role in the boutique's management, leveraging their intrapreneurial spirit, managerial, operational, organizational, and analytical skills to drive results. They foster a sense of shared purpose among their team members, promoting excellence, inclusiveness, and benevolence within the Maison.
As a solution-oriented individual with an agile analytical mind, they orchestrate the operational management of the boutique effectively.
With a strong presence on the sales floor, their actions converge to achieve three main objectives: perfect flow management, employee experience optimization, and customer experience fluidity.
YOUR RESPONSIBILITIES
1/ Maison Ambassador
* Embodies the image and values of the Maison in an exemplary manner.
* Represents the Maison to all internal and external audiences.
* Demonstrates excellent self-awareness.
2/ Merchandise, supply, and cash flow management
* Develops the boutique's operational action plan and deploys it efficiently.
* Contributes to the development of the overall action plan with management and peers.
* Conducts quarterly progress reviews and proposes relevant adjustments.
* Analyzes KPIs for efficient operation and sound management.
* Circulates best business practices within the network and suggests improvements.
Stock Management:
* Organizes and manages goods and stock flow according to company procedures.
* Ensures correct inventory, audit, and cash closure/reconciliation processes.
* Anticipates needs and organizes receipt, storage, and restocking of goods and consumables.
* Manages reservations and entrusted items efficiently.
* Warns of potential stock-outs based on results, seasonality, and sales projections.
* Promotes collaboration and mutual assistance in logistics flows with other outlets.
Cash Management:
* Organizes in-store collection procedures, including cash register opening/closing, collections, sales recording, returns, and exchanges.
* Trains teams, communicates regularly, and ensures strict compliance with financial and tax procedures.
* Coordinates supplies required for smooth sales activities (uniforms, sales equipment, and consumables).
* Serves as referent/key-user for in-house operating systems and software.
* Enforces boutique security procedures in collaboration with Security HQ and Richemont operations management.
* Organizes employee training on safety/security issues and procedures.
* Coordinates relations with external security and cleaning service providers.
3/ Management
Performance Management
* Regularly analyzes results and key KPIs.
* Drives team performance, activating levers for growth and continuous improvement.
Team management & development
* Structures, leads, and adapts team organization in collaboration with management and HR.
* Clearly assigns roles and responsibilities for efficient task completion.
* Ensures tasks are properly planned to support sales and customer experience teams.
* Orchestrates schedules and manages work and rest times rigorously.
* Effectively communicates boutique objectives and priorities.
* Recruits, integrates, and supervises the team, developing their skills with individual development plans.
* Ensures everyone's skills, contributions, and performance align with business expectations.
* Co-constructs coaching and training strategies with management and other divisions.
* Addresses individual development issues, provides feedback, and builds individual development plans.
4/ Continuous Improvement and Omnichannel Development
* Promotes and coordinates transformation and innovation projects with head office teams.
* Accelerates omnichannel development for customer experience and sales performance.
* Supports and mobilizes teams in the evolution of business practices and adoption of new tools.
* Identifies and shares best practices, implementing a culture of continuous improvement.
5/ Employee Experience
* Organizes employee career paths with agility and pragmatism.
* Proposes and implements boutique rules, communicating them effectively.
* Ensures well-maintained back-office areas.
* Coordinates relations with service providers and stakeholders.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
* Masters degree or equivalent.
* 10+ years of retail experience in managing and developing large teams.
* Strong leadership, communication, and management skills with a flair for business and customers.
* Luxury goods industry knowledge and jewelry/watchmaking sector expertise is a plus.
* Strong organisational skills and long-term vision.
* Expertise in clienteling and handling VIP clients.
* Performance culture and results orientation.
* Excellent analytical skills and understanding of retail productivity levers.
* Experience in an international environment.
* Fluency in German and English.
* Strong digital skills and interest in new technologies and media.
* Strong interpersonal skills.
* Willingness to work weekend shifts and travel for training, customer events, etc.
WE OFFER
Closed collaboration with an engaged and dedicated team to support you in this challenging role. You will gain practical insights into different business areas and grow in a stimulating environment with excellent working conditions and attractive benefits.