You are responsible for the inflight comfort experience managing several products onboard (e.g. amenity kits, cosmetics, textiles, bedding items, headphones, kids toys) in all different phases of the lifecycle – from development to routine management.
1. End-to-end development or rework of comfort products (see list in description above) – from concept, to tender to implementation and supervision in routine process
2. Monitor and ensure smooth routine process of products
3. Manage and collaborate with internal (e.g. brand management, cabin crew, procurement) and external stakeholders (e.g. suppliers, caterer, cleaning companies, authorities)
4. Close collaboration with catering operations and logistics colleagues
5. Responsible for the monthly SLA report measuring all caterers worldwide performance as an independent quality gate within the hospitality & catering management team
6. Ad-hoc development, support and/or review of further onboard products
Contact
Viktoria Schwarz
Human Resources
Swiss International Air Lines AG
E-mail address for inquiries
Attractive company pension scheme, Subsidized parking or public transport, Discounts on insurance, Company health management, 27 days of annual vacation, Modern offices, Flight benefits, Remote working (e.g. from home), Diversity programmes, Paid maternity and paternity leave
7. Higher education in hospitality management, business administration, supply chain or equivalent
8. At least 5 years of working experience
9. Proven experience in project management and/or product development
10. Passion for onboard comfort products and experience
11. Excellent communication skills and the ability to coordinate various internal and external stakeholders
12. Excellent self-organization with a structured approach to managing multiple tasks and priorities simultaneously
13. High level of initiative
14. Very good spoken and written German and English skills
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.