Your tasks
1. Lead and continuously develop the team of currently 8 Customer Support Engineers
2. Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer requirements and in compliance with OEM, SR Technics and aviation regulations
3. Ensure on-time delivery of technical requirements, documents, and decisions to support a continuous flow in the engine shop visit processes
4. Continuously optimize the Engine Maintenance Program (EMP), driving improvements that improve process efficiency, shop visit costs and turnaround times
5. Drive performance culture within the team through periodic target setting and regular structured follow-ups on KPIs
6. Collaborate with engine manufacturers and vendors
7. Partner with Product Management to continuously improve our service offering to the customers
Your profile
8. BSc in Aeronautical or Mechanical Engineering or a related scientific/technical discipline
9. Strong understanding of the aerospace MRO business or related maintenance business
10. Proven leadership experience
11. Strong understanding in dealing with customers and foreign cultures
12. Proactive and adaptable, with a strong focus on achieving results
13. Excellent communication and presentation skills
14. High safety, quality and cost awareness
15. Proficiency in English (C1), with German being a plus
Your chance
16. An attractive position in a global and dynamic company
17. Competitive employment conditions
18. Opportunity for professional and personal development