Client:
ALBEDIS
Location:
Morges
Job Category:
Customer Service
Job Reference:
5c4fd7885b9e
Job Views:
3
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
INTRODUCTION:
On behalf of an international mid-size company based in Morges, we are searching for a Customer Support Coordinator English/German or English/Italian for a long temporary assignment to reinforce the department.
DESCRIPTION DE LA MISSION:
* You are accountable for managing requests from both direct and distributor customers within the EIMEA region.
* You coordinate front-line logistics operations ensuring the proper distribution and transportation of service spare parts in the ERP system.
* You answer and dispatch calls and e-mails during scheduling shifts (7 am-7 pm).
* You create work orders for all incoming requests.
* You support the ordering of parts and track them until arrival on site.
* You manage day-to-day logistics issues with the service team and carriers.
* You transact inventory movements in the ERP system.
* You oversee service agreements activities including setup systems, approval follow-up, and reporting (KPIs).
* You manage new customers and support GDP user training and activities related to onboarding in systems.
PROFIL ATTENDU:
* At least 2-3 years' experience in Customer and/or Logistics support role within an international environment.
* Fluent in English with very good command of German or Italian (excellent verbal and written communication skills).
* Customer service oriented, can work under pressure and in stressful situations.
* Good knowledge of ERP; SAP is an asset.
* Flexible for scheduling shifts.
* Available immediately.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.
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