Job Overview
We are seeking a passionate leader to join our team as an In-Store Commercial Manager (ICM) at H&M Home. Our purpose is to make it possible for many people to create a personal and modern space.
As an ICM, you will play a crucial role in creating an excellent and inspiring shopping experience for our customers every day. You will report directly to the Store Manager and be responsible for planning and organizing daily operations in the store.
Your responsibilities will be divided into five key areas:
* CUSTOMERS: Provide exceptional customer service and exceed customer expectations.
* COLLEAGUES: Work together with your store team to maximize profitability and sales.
* VISUAL PRESENTATION: Create inspirational presentations both individually and with your team.
* PLANNING AND PROCEDURES & ROUTINES: Set an example for your team by acting in line with H&M Group values, H&M Home brand DNA, and H&M Group Global leadership expectations.
You will be an ambassador for the brand and work closely with your team to drive selling on the sales floor. The job comes with great responsibility – and lots of fun!
To succeed in this role, you should have:
* A passion for customer service and people.
* A great drive and result-driven attitude.
* Interior interest and trend awareness, with experience in visual presentation & interior styling.
* Excellent organizational skills and ability to handle a large workload.
* A positive and coaching attitude, with a willingness to learn and improve.
* An entrepreneurial approach, thinking outside the box.
* A B/C permit is mandatory.
* A good level of English (B1) and German (B2) is mandatory for effective communication within the business.
Join us and become part of a world-class interior brand that believes in constant improvement, entrepreneurial spirit, and teamwork!