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Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services.
The Role
Blupace is hiring for IT Helpdesk
It is an onsite opportunity - 1 year
NO sponsorship provided for this role.
Languages: German & English (m/s): mandatory, Italian (m): strongly preferred, French (m) desired
Work Description
First-level support via phone and e-mail for Windows 10, M365 products (Outlook, Teams, SharePoint, MS Office, etc.), own insurance applications and many other tools.
First-level support for our external employee portals and our customer portals.
Ensuring customer satisfaction in multiple languages.
Creation and maintenance of documentation, instructions, and checklists (knowledge database).
Interface between Onsite Support and corporate customers.
Completed basic or further commercial training.
Experienced in dealing with common IT systems and interested in constantly learning new technologies.
Resilient and reliable personality with organizational talent, customer and service-oriented behavior as well as good communication skills verbally and in writing.
The Package
We offer a competitive salary and a great benefits package.
Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish.
Seniority level Associate
Employment type Contract
Job function Information Technology
IT Services and IT Consulting
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