Job Description - Clinical Support Specialist (d/f/m) Electrophysiology
Region: German-speaking part of Switzerland
Description
High-Tech meets Medical Devices at Johnson & Johnson MedTech! If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patients and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Johnson & Johnson MedTech Electrophysiology is the place for you!
Johnson & Johnson MedTech is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrhythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers.
Clinical Support Specialist (d/f/m) Electrophysiology
The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians, Electrophysiology lab staff, technicians and administrators regarding all aspects of J&J systems and catheter equipment in a manner of utmost professionalism.
Your Tasks & Responsibilities
* Provide support during electrophysiology interventions at hospitals for the use of BWI 3D Navigation system (CARTO 3) and other BWI mapping and ablation technologies.
* Seek sales opportunities and drive business objectives within the defined territory and accounts.
* Support the achievement of predefined business goals.
* Assist customers and use consultative selling techniques to identify potential sales opportunities within the account.
* Ensure servicing, maintenance, repair and coordinate functioning of all sites and upgrades of soft- and hardware.
* Create awareness of BWI solutions and facilitate contact between the Area Manager, Account Manager and/or the sales responsible person and key decision-makers.
* Engage in meaningful dialogue with multiple business partners and formulate possible solutions accordingly.
* Improve customer case support capability through efficient planning and scheduling techniques.
* Collaborate with sales and clinical colleagues and internal partners to develop and grow mutually beneficial customer relationships.
* Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature.
* Prioritize and appropriately respond to requests in a high-pressured environment.
* Train new BWI team members.
* Respond daily to requests via email & telephone from customers, physicians, and other internal and external partners.
* Perform administrative work such as managing account documentation, complaints, and compliance training.
* Ensure personal and company compliance with all regulations, policies, and procedures.
Your Expertise
* Educational background: (bio)technical/(bio)engineer/Engineer.
* 1-3 years experience within the medical device field (cardiology preferred) or previous experience as an EP nurse.
* Experience introducing new technology on the market with key opinion leaders.
* Service-, support-, solution- and result-oriented.
* Able to work independently and take ownership and responsibility.
* Open to travel (locally and internationally for congresses/training).
* Familiar with Word, Excel, PowerPoint & Outlook.
* German and English (spoken & written) required.
* French & Italian advantageous.
* A valid Swiss residence and work permit is mandatory.
* Drivers License: Valid code B driver’s license required.
If you are interested in this position, please apply with an updated CV and cover letter. The selection process will start during the 7-day posting period, please send in your application as soon as possible.
The promotion and development of our employees are key values of our corporate culture. We offer excellent development opportunities and attractive remuneration.
Diversity, equity & inclusion (DEI) are part of our cultural fabric at Johnson & Johnson. We are committed to creating an inclusive environment where diverse backgrounds, perspectives, and experiences are valued.
Primary Location
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status.
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