ABOUT US
LocalBini is the go-to platform for cultural, fun or exclusive city Experiences across Europe with Locals. From a secret boutique shopping Experience with a gemologist, to wine-tasting with an expert sommelier, LocalBini.com features authentic city Experiences that people can book based on their interests (eg. art, architecture, foodie, nightlife, history etc.).
OPERATIONS ASSOCIATE
(100% on-site)
This role is a match for a person that has the seniority and the mental capacity to manage the business operations of a versatile tech-startup. A highly structured, analytical but at the same time hands-on mind set are the key markers of the operations associate to develop to our future operations coordinator. Your core responsibilities include, but are not limited to:
Handle business operations such as: handling zendesk tickets and service phone hotline; processing bookings; documentation; creative problem solving (there are many such situations!); calling locals to ensure they are ready to host experience; calling travelers to check on their satisfaction; calling locals to reactivate them or inform them about news;
Analyze the current operations setup and develop a roadmap for further implementations of improvements (e.g. adding more AI tools).
Take immediate actions by implementing adequate procedures and tools in the organization (eg. process and change management).
Foster a culture of continuous improvement.
Plan & prepare the scale-up of operations.
Ensure LocalBini delivers on its quality promise.
ABOUT YOU
Completed MA.
Several years of work experience, post-degree, in the above described responsibilities.
Strong analytical competences.
Being able to execute (“just-do-it”).
Proficient skills in English and German (mandatory).
WE OFFER
An exciting position in a friendly international team with a stock package in the first two years!
A total salary package that consists of cash + shares (50%-50%) worth CHF 72k in the first year and CHF 96k in the second one.
HOW TO APPLY
Please send us your a) resume b) university diploma and c) relevant references via our career website.
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