System Administrator – BMC Remedy ITSM | Near Bern, Hybrid Work
We are seeking a skilled professional to join our team near Bern, supporting and administering our BMC Remedy ITSM environment as we transition to BMC Helix.
Location: Bern
Rate: 70CHF/Hour
Length: 12 months (extension likely)
Your Responsibilities:
* Administer and support the existing BMC Remedy ITSM environment, ensuring a smooth migration to BMC Helix.
* Handle customer inquiries and provide 1st-level support.
* Analyze incidents and prepare detailed reports for 2nd-level support.
* Manage master data, including configurations and data imports.
* Monitor applications and servers to ensure optimal performance.
Your Profile:
* Proven experience in the administration and support of BMC Remedy ITSM or a similarly complex application environment.
* Strong technical understanding of both application and server-level operations.
* Quick learner with a proactive approach to acquiring new skills.
* Excellent German language skills (spoken and written) are essential.
* Willingness to work on-site near Bern, with the option of remote work.
Seniority level
Not Applicable
Employment type
Contract
Job function
Consulting
Industries
IT Services and IT Consulting
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