Our client is a leading bankPlace of work: GenevaContract type: Permanent contractIT Support SpecialistJob Purpose:The primary responsibility of this role is to provide support and perform various tasks related to end-users' IT environment, ensuring smooth operation and efficiency. This includes:Productivity Tools: MS Office Suite, Adobe AcrobatEnterprise Content Management: MS SharePointBusiness Applications: Core Banking System (S2I), BloombergCommunication Systems: Video conferencing, IP phonesOperating Systems: Windows 10IT Equipment: Laptops, desktops, printers, peripherals, and mobile devicesMain Responsibilities:Incident and Request ManagementIdentify, record, categorize, and prioritize incidents and service requests related to end-users' IT environment.Investigate and resolve incidents; escalate unresolved issues when necessary.Document and close resolved incidents and fulfilled requests.Contribute to the improvement of incident management procedures.End-User Systems ManagementInstall and deploy end-user hardware and software following provided instructions and tools, ensuring proper handover to users.Oversee the end-user equipment lifecycle, from procurement to disposal.Contribute to the development of standard operating procedures.Maintain an accurate and up-to-date asset registry.Qualifications & Experience:Bachelor's degree in Computer Science or a related field; a Master’s degree in IT is preferred.Minimum of 3 to 5 years of experience in a similar roleExperience working in banking industryResidency in SwitzerlandFluency in both French and English is requiredStrong expertise in managing workstations and laptops running Windows 10Good knowledge of Active DirectoryProficiency in MS Office SuiteBasic understanding of SharePointFamiliarity with IP phones and video conferencing systemsBasic knowledge of software deployment tools jidd479485afr jit0208afr