EMEA Operations Manager, Scheduling and Cell Logistics
Boudry - CH, Full-time position available.
As an EMEA Operations Manager, Scheduling and Cell Logistics with Bristol Myers Squibb, you will be responsible for leading a high-functioning team of operations specialists who handle daily phone calls and emails from clinical treatment centers, couriers, apheresis collection centers, distribution warehouse, and manufacturing sites.
The Position:
Key responsibilities include maintaining strong relationships with internal and external partners across the Cell Therapy Franchise to ensure best-in-class customer service. You will report to the Senior Operations Manager, Scheduling and Cell Logistics and collaborate closely with Site Account Manager, Scheduling and Cell Logistics.
Responsibilities:
* Manage a team of specialists creating patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.
* Plan and execute team building initiatives.
* Accountable for team performance and lead cross-regional back-up support.
* Interact with internal and external stakeholders via phone and email.
* Ensure a positive end-to-end customer experience.
* Solution issues throughout the patient journey or escalate to management.
* Communicate issues and solutions with management and key internal and external stakeholders.
Requirements:
* Bachelor's Degree or 5 years equivalent work experience.
* 2 years of direct or indirect people management required.
* Work experience in scheduling, planning, operations, customer service, logistics, supply chain preferred.
What We Offer:
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services, and programs that provide our employees with resources to pursue their goals both at work and in their personal lives.
About Us:
Bristol Myers Squibb is a global biopharmaceutical company working on transformative treatments that transform patients' lives. We're committed to innovation, diversity, equity, inclusion, and sustainability.
Location:
Boudry, Switzerland (with possible international travel).