As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients. The Senior Enterprise Project Manager independently leads a portfolio of complex client projects from end-to-end within the client services business, maintaining client relationships with a focus on providing an excellent customer experience and guiding clients through the entire customer journey within Clinical Trial Services. They demonstrate advanced capabilities in project management and other industry or business processes. This individual delivers results through creative problem solving, cross-functional collaboration, and their own mastery of project management. This role acts as an informal leader in the team, supporting strategic development.
Key Responsibilities:
* Independently leads a large, complex project portfolio, planning and delivering at all stages in coordination with the global PM team; guides the client through the process end-to-end.
* Acts as an informal leader within the team, looking to improve processes, tools, and resources for the organization. Provides mentorship and guidance for new hires and less senior project managers.
* Works with clients to outline and maintain project timelines and deliverables.
* Develops and maintains client relationships throughout the project and ensures any concerns are addressed.
* Coordinates vital internal and external business activities to achieve project goals.
* Measures project performance and progress using appropriate tools and techniques; identifies areas of concern and performs corrective actions.
* Demonstrates advanced technical capabilities and strong expertise in site processes and industry requirements.
* Supports strategic development of the project management function, including potential for new or expanded business.
* Manages Scope Change and PO tracking.
Project Management
* Structures project(s) in line with client strategy by demonstrating an entrepreneurial approach; optimizes processes to identify needs, resources requirements, supervises performance, and identifies improvement opportunities.
* Develops methods to proactively identify, monitor, and evaluate project challenges.
* Pro-actively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements.
* Extensive understanding of customer contract terms and conditions; skilled in negotiation skills and techniques.
Client Relationship Management
* Highly skilled at performing and interpreting comprehensive need analyses reflecting an understanding of the customer's target market.
* Thorough knowledge of Thermo Fisher's solutions portfolio and industry.
Technical Knowledge
* Demonstrates advanced technical expertise in site processes and industry requirements.
* Leads projects efficiently in different systems to provide accurate forecasting information.
* Proactively advances the efficiency and effectiveness of work processes.
Project Management Leadership
* Collaborates well, builds effective business relationships, and brings new perspectives to overcome difficulties.
* Crafts S.M.A.R.T. objectives and forms a realistic action roadmap with timelines.
* Assumes the leadership role on projects, managing and supporting cross-functional teams.
Key Requirements:
* Education: Bachelor's degree in a relevant scientific subject area or equivalent.
Years of Experience:
* 5+ years of experience in client-facing project management within the pharmaceutical and/or life sciences industry preferred; experience with clinical trials preferred but not required.
* 3+ years experience acceptable if holding an advanced degree.
This opportunity offers the chance to join a globally recognized company at the forefront of scientific innovation. As a Sr EPM at Thermo Fisher Scientific Inc., you will work on challenging projects that significantly impact improving human health and the environment. Our collaborative and inclusive culture develops an environment where ideas are valued, and employees are empowered to make a difference.