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Client: CTC
Location: -
Job Reference: 8c2e0b4d8e31
Job Views: 12
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: The Life Science Career Network– CTC are specialised industry experts who can help companies source the best talent and provide reliable HR and consulting services.
For our client, a leading MedTech company in the Grisons area, we are looking for a:
Responsibilities: Plan, schedule and perform service visits with end user according to regional responsibility.
Carry out installations, annual preventive maintenance service, repair service and corrective actions at the end customer.
Perform electrical safety test according to EN62353.
Record customer complaints with full information and documentation in the complaint management system.
Liaise with back office and sales department.
Provide technical training to users as required.
Carry out stock takes and maintain car stock/inventory accurately.
Act as company ambassador when visiting customers.
Ensure that all paperwork is submitted to the end customer and supervisor on time and accurately.
Give technical support to sales/marketing teams in activities such as trade fairs, exhibitions, demonstrations, etc.
Qualifications: Completed apprenticeship in Electrical, Biomedical or Mechanical Engineering with strong affinity for technology and processes or equivalent combination of education and experience in comparable roles.
Technical expertise in electronics, electromechanics and/or biomedical engineering and related experience in field-support and technical service activities is an advantage.
Proven experience with reading and interpreting device diagnostics and/or troubleshooting mechanical ventilation devices.
High customer focus and service skills with a positive attitude and ability to communicate with all stakeholders clearly and tactfully.
Solid experience in building and maintaining business relationships with customers and partners as well as understanding customer needs.
Good computer literacy, standard operating systems and Microsoft Office applications.
Experience with complaint management systems is an advantage.
Natural persuasiveness and good presentation skills combined with a proactive service attitude.
Experience with clinical workflows and processes would be advantageous.
Valid driving licence.
Speaks/writes/reads English and German (fluent or native speaker), other languages are an advantage.
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