Job Summary
We are seeking a highly proactive individual with a keen interest in technology to provide exceptional customer service and hands-on support in a fast-paced, constantly evolving environment.
This is a fantastic opportunity to play a key role in ensuring the successful delivery of a premium IT support service at the forefront of our industry.
The ideal candidate will have excellent communication skills, a flexible approach to work, and the ability to build effective working relationships with both team members and business users.
Key Responsibilities
1. Provide face-to-face IT support to users;
2. Install, move, and de-install hardware as required;
3. Diagnose problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
4. Test system and application changes, prepare scripts in MS Windows 10 and MS Office 365 environments;
5. Manage small projects related to new hardware or software installation;
6. Install software, patches, and updates using MS SCCM.
Requirements
1. 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
2. General end-user technology knowledge;
3. End-user workspace platforms (discovery, asset management, client management);
4. End-user Microsoft platforms (Active Directory, Office, SCCM);
5. ITSM tool set (ticket management software) preferred;
6. Soft skills: planning and organizing; attention to detail; problem-solving; analysis; flexibility; customer sensitivity; technical writing skills;
7. Excellent English and French language proficiency, written and spoken.
The preceding job description outlines the general nature and level of work performed by employees within this classification.