CONTEXT
In this role, you will assist the Showroom and Business Development Manager by supporting daily operations and sales activities. Your responsibilities include managing customer interactions related to sales, part-exchange, and purchase enquiries through phone, email, chat, and face-to-face communication. You will also oversee warranty claims, manage office supplies, and handle shipping and inventory tasks.
Your primary objective is to deliver exceptional customer experiences while actively contributing to sales conversions.
Our ideal candidate is an excellent communicator, self-motivated, detail-oriented, and capable of working independently in a fast-paced and dynamic environment.
YOUR RESPONSIBILITIES:
* Support the Online and Business Development Manager in executing sales processes
* Manage showroom operations and related projects, including product packaging, delivery coordination, and inventory management
* Process warranty claims efficiently
* Handle digital operations by responding to customer enquiries, assigning leads to the sales team, and initiating client communications
* Respond effectively and professionally to customer enquiries via phone, email, chat, and face-to-face interactions
* Manage and nurture team members pipeline of customer enquiries to maximize sales conversion
* Assist customers throughout the entire sales, part-exchange, and purchasing processes, including post-sales support as needed
* Collaborate with internal departments, notably logistics and the service centre
* Ensure an exceptional customer experience during showroom visits
* Maintain sufficient office supplies and ensure readiness at all times
* Ensure strict compliance with company policies, procedures, and safety regulations at all times
YOUR PROFILE:
* Approximately 2 years of relevant experience in sales and client interactions, preferably in luxury retail or similar high-end environments
* A genuine interest in luxury watches
* Experience working with KPIs such as conversion rates, revenue targets, and service levels
* Strong organizational and multitasking abilities in a fast-paced environment
* Excellent and proactive communication skills
* Self-sufficient and solution-oriented with a proactive approach to problem-solving
* Ability to manage ambiguity and adapt effectively to changes
* Proficiency with digital tools, particularly Microsoft Teams and related Microsoft applications
* Fluent in English; German a strong advantage, other languages a plus
What We Offer:
* An opportunity to join a dedicated team and contribute to the growth and reputation of Watchfinder
* Valuable professional experience within the luxury retail industry
* Involvement in an exciting new venture in Zurich, interacting with high-profile clients and enhancing our brand
* Exposure to a dynamic and innovative multi-brand luxury environment
* Interaction with international clientele and opportunities for daily learning
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