CONTEXT
In this role, you will assist the Showroom and Business Development Manager by supporting daily operations and sales activities. Your responsibilities include managing customer interactions related to sales, part-exchange, and purchase enquiries through phone, email, chat, and face-to-face communication. You will also oversee warranty claims, manage office supplies, and handle shipping and inventory tasks.
Your primary objective is to deliver exceptional customer experiences while actively contributing to sales conversions.
Our ideal candidate is an excellent communicator, self-motivated, detail-oriented, and capable of working independently in a fast-paced and dynamic environment.
YOUR RESPONSIBILITIES:
1. Support the Online and Business Development Manager in executing sales processes
2. Manage showroom operations and related projects, including product packaging, delivery coordination, and inventory management
3. Process warranty claims efficiently
4. Handle digital operations by responding to customer enquiries, assigning leads to the sales team, and initiating client communications
5. Respond effectively and professionally to customer enquiries via phone, email, chat, and face-to-face interactions
6. Manage and nurture team members pipeline of customer enquiries to maximize sales conversion
7. Assist customers throughout the entire sales, part-exchange, and purchasing processes, including post-sales support as needed
8. Collaborate with internal departments, notably logistics and the service centre
9. Ensure an exceptional customer experience during showroom visits
10. Maintain sufficient office supplies and ensure readiness at all times
11. Ensure strict compliance with company policies, procedures, and safety regulations at all times
YOUR PROFILE:
12. Approximately 2 years of relevant experience in sales and client interactions, preferably in luxury retail or similar high-end environments
13. A genuine interest in luxury watches
14. Experience working with KPIs such as conversion rates, revenue targets, and service levels
15. Strong organizational and multitasking abilities in a fast-paced environment
16. Excellent and proactive communication skills
17. Self-sufficient and solution-oriented with a proactive approach to problem-solving
18. Ability to manage ambiguity and adapt effectively to changes
19. Proficiency with digital tools, particularly Microsoft Teams and related Microsoft applications
20. Fluent in English; German a strong advantage, other languages a plus
What We Offer:
21. An opportunity to join a dedicated team and contribute to the growth and reputation of Watchfinder
22. Valuable professional experience within the luxury retail industry
23. Involvement in an exciting new venture in Zurich, interacting with high-profile clients and enhancing our brand
24. Exposure to a dynamic and innovative multi-brand luxury environment
25. Interaction with international clientele and opportunities for daily learning