Job Title: Client Lifecycle Management Analyst
Location: Switzerland
About the Role:
The Client Lifecycle Management Analyst plays a critical role in managing all Client Lifecycle Management (CLM) tasks related to Customer Life Cycle Event for various risk levels.
This includes meeting applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions).
The job holder will be responsible for assigned CLM activities, including Onboarding, CDD Modification, and Periodic and Event Driven Reviews (PEDR).
Key Responsibilities:
* Onboarding: Analyze, validate, and ensure Customer Onboarding by performing documentation review, Know Your Customer (KYC) / Know Your Transactions (KYT) information, screening activities.
* CDD Modification: Analyze, validate, and register all Account modifications (CDD / Tax: FATCA / QI / US PP and CRS) by performing input on structure update, person creation, documents registration, blocking/unblocking account activity, and Customer Data Management/CDM issue creation/update within systems.
* PEDR: Complete and manage trigger events, periodic, and event-driven reviews by performing due diligence activities on KYC/KYT information, screening activities.
Impact on the Business & Key Objectives:
* Provide advisory and operational support to front office staff for all new or existing bank customers' CLM activities, meeting objectives such as:
* Customer Onboarding
* CDD modification management
* PEDR overdues within thresholds
* Quality metrics within thresholds
* Adherence to CDD guidelines and risk appetite
* Assess whether clients match the risk appetite of the Group and the Bank
* Preserve the reputation of the HSBC Group and protect the Bank from possible financial crime exposure
* Drive client experience efforts in line with CLM's client experience strategy
* Maintain the highest standard of excellence in client service across the team and individual portfolios through initiatives
* Deliver consistent fair outcomes for customers and ensure own conduct maintains orderly and transparent operation of financial markets
* Establish and maintain excellent working relationships with major stakeholders
* Adapt to changing environment (new regulations, technology, reorganizations)
* Efficiently cooperate with Front Office and other stakeholders to spread common culture, enforce requirements, and respect business objectives
* Perform adequate follow-up of tasks at all times to escalate potential issues in timely manner
Requirements:
* Knowledge of EUNINT and/or MENA markets specifies from KYC/KYT perspective
* Proven working knowledge of AML, regulatory compliance, and controls within Swiss Private Banking or financial services industry
* Minimum B.A. degree or relevant work experience
* Experienced in due diligence activities (screening and researches)
* AML certifications (ACAMS or Vision Compliance or similar)
* Experienced in client-facing activities (meetings)
* Can-do and problem-solving attitude
* At ease under pressure and demonstrating good resilience
* Strong teamwork initiative
* Ability to work professionally with all levels of staff and management
* Skilled IT user with capacity to adapt to new or complex tools and use efficiently usual software suite (Excel, Word, Access, Outlook, etc.)
* Due to immigration restrictions in Switzerland, we will only consider applications from Swiss or EU citizens or from candidates holding valid Swiss work permit
About Us:
At HSBC, our purpose is opening up a world of opportunity. By joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.