IT Support Specialist
">
BCIC Swiss GmbH is seeking a dedicated IT Support Specialist to join our team in Lucerne, Switzerland.
">
The ideal candidate will provide first- and second-level technical support to customers, resolving issues promptly and maintaining open communication throughout the process.
">
Responsibilities:
">
">
1. Provide timely resolution for customer issues through effective troubleshooting and problem-solving skills.
">
2. Collaborate with third-party vendors to address complex AV issues, ensuring prompt remediation and minimizing downtime.
">
3. Maintain accurate records of issue status and resolution, updating tickets as necessary.
">
4. Install, upgrade, and troubleshoot various software applications, including Windows operating systems and Microsoft Office.
">
5. Support Apple PC users, possessing basic knowledge of the Mac operating system.
">
6. Install, upgrade, and troubleshoot printers and computer hardware, performing preventative maintenance tasks to ensure optimal performance.
">
7. Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment, utilizing diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.
">
8. Demonstrate broad experience in IT, understanding networks, servers, audio/visual, smart devices, and telecoms.
">
9. Work effectively in a project-based environment, requiring flexibility, teamwork, and strong communication skills.
">
">
Requirements:
">
">
1. Valid work permit.
">
2. Fluency in local language and English.
">
3. Good knowledge of computers and IT principles.
">
4. A couple of years of experience in a related field.
">
5. Strong analytical and problem-solving skills.
">
6. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
">
">
We offer a world-leading company with a good and friendly environment. If you're a motivated individual looking for a new challenge, please submit your CV mentioning the position in the subject line.
">
Please note that this position requires immediate joining.
">
Company Details:
">
BCIC SWISS GmbH
">
Lattichstrasse 6, 6340 Baar