The Front Desk Associate (FDA) at Massage Envy plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities
* Greet and welcome guests warmly and professionally.
* Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
* Provide accurate information regarding services, products, and promotions to guests.
* Maintain a clean and organized front desk area.
* Address and resolve guest inquiries and concerns promptly and effectively.
* Assist in promoting membership options, retail products, and additional services.
* Support the overall team in reaching sales and operational goals.
Requirements
* High school diploma or equivalent required; further education in hospitality or business is a plus.
* Previous experience in customer service or front desk roles is preferred.
* Excellent communication and interpersonal skills.
* Ability to multitask and manage a busy front desk efficiently.
* Proficient in computer operations and basic software applications.
* A positive attitude with a strong commitment to customer satisfaction.
If you align with our Massage Envy Values - Optimism, Excellence, Consistency, Gratitude & Empathy, we can’t wait to meet you!
We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
#J-18808-Ljbffr