Job Purpose
The Mobile & On-board Technical Delivery Senior Manager is responsible for managing all technological aspects of the MSC for Me, our onboard digital cross-channel platform available both pre-boarding and on-board our smart-ships.
Key Accountabilities
* Lead and manage end-to-end project lifecycles, ensuring successful delivery of technology initiatives within budget, scope, and timeline.
* Define project objectives, requirements, and deliverables according to business requirements, and create comprehensive project plans.
* Manage demand: interact with business owners to identify and satisfy their needs and priorities, develop a deep understanding of the requirements, conduct feasibility analyses, manage capacity, budget, plan, and backlog.
* Provide guidance during the identification of solution architectures and technical solutions to fulfill business needs.
* Manage operations and incidents: coordinate and manage service managers and operations teams to monitor system health and respond to incidents as needed; ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
* Execute as-is systems change requests and enhancements: UX/UI design, detailed planning, execution monitoring and issue management, reporting to business owners, delivery and release into production, countries roll-out.
* Implement project management methodologies and best practices to optimize project execution and resource utilization.
* Proactively identify and mitigate project risks, issues, and dependencies; monitor project progress and provide regular status updates and report to senior management.
* Interact with other company departments and build strong relationships with teams and internal/external stakeholders to enable effective dialogue exchange.
* Lead the technical team, including staff recruitment, performance assessment, training, and mentoring.
Qualifications (Skills, Competencies, Experience)
* Master/Bachelor's Degree in Computer Science or IT Engineering.
* Fluent in English, any other language is an advantage.
* Solid experience, at least 15 years, of technical project management/digital transformation, in complex enterprise environments is mandatory.
* Possess a strong understanding of the technical architecture of the solution and be capable of making informed decisions regarding architecture evolution, as well as assessing the impacts of requests and decisions.
* Specific experience in web, mobile, and integration architectures with a proven track record of success. Former experience of technical development, either back-end or front-end, an advantage.
* Proven experience as a Project Manager in the technical industry, specifically managing complex digital platform projects with both agile and waterfall approaches.
* Proven budget management experience.
* Expertise of modern software delivery models and processes (i.e. Agile, DevOps).
* Understanding of cyber security best practices and the ability to work closely with the company's cyber security department to ensure data security and privacy.
* Working understanding of both cloud and on-premise environments and associated technologies.
* Knowledge of the Atlassian suite – Jira, and Confluence.
* Additional experience/qualifications in analyzing technical performance data, Dynatrace, and other application maintenance monitoring.
* Strong leadership skills, with experience in managing and developing teams of at least 20+ people.
* Excellent communication and collaboration skills, with experience interacting with business owners and other key stakeholders.
* Availability to travel, up to 25% on an annual basis (mainly on-board ships and in Naples offices).
VISA Requirements (if any)
EU Passport or Right to work in Switzerland.