In this pivotal role you will shape our IT process landscape and strengthen the reliability &security of our IT services. You will lead a team within IT Ops, which includes functions in IT Service Management (ITSM), Continuity Management (ITCM) as well as Identity- and Authentication Management.
1. Act as the primary point of contact for ITSM & ITCM topics for internal- and group stakeholders
2. Optimize, test and document our IT Continuity Management and align with Business Continuity Management
3. Develop and maintain the ServiceNow platform for SWISS, ensuring alignment with business goals and industry best practices.
4. Responsible for the processes, documentation and training of the IT Emergency Board
5. Establish crisis management functions that lower time to mitigate service outages and incidents.
6. Stay up to date on industry regulations, trends, and technology and update the IT community
7. Cultivate a collaborative culture & relationships with internal and external stakeholders
Contact
Levi Wisler
Human Resources
Swiss International Air Lines AG
E-mail address for inquiries
Attractive company pension scheme, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
8. Master's degree in computer science, business administration, engineering, or a related field
9. 5+ years of leadership experience in IT, with a focus on IT Operations or a similar role
10. Experience in the field of IT Continuity Management & Disaster Recovery
11. Practical knowledge in ITIL, COBIT or similar frameworks. Higher ITIL certification (Managing Professional), CISM, CISSP are a plus
12. Take ownership - and make it happen mindset
13. Inspiring leadership skills and a positive communication style
14. High resistance to stress in emergency situations
15. Structured, customer-centric team-player
16. Fluency in German and English
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.