As a Senior Technical Product Manager at OPSWAT, you will play a critical role in shaping the future of our cybersecurity solutions.
Our global company provides cutting-edge solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks.
The Position
We are seeking an experienced Senior Technical Product Manager to serve as a product evangelist and subject matter expert for our suite of cybersecurity products.
This is a customer-centric, business-focused role dedicated to supporting customers and ensuring they are maximizing the capabilities of our platform and enable them to meet their business objectives.
You will be the primary point of contact with our customers and liaison with our internal product and engineering teams to translate customer technical requirements into actionable product features and ensuring the successful delivery of high-quality solutions.
Key Responsibilities:
* Serve as the go-to person for technical support, assisting customers with troubleshooting, resolving issues, and providing timely and effective solutions.
* Possess a deep understanding of our suite of cybersecurity products, staying up-to-date with the latest industry trends, emerging threats, and technologies.
* Collect and analyze customer feedback, pain points, and requirements to identify opportunities for product enhancements, expansion, and improvements.
* Collaborate with cross-functional teams, including product managers, engineers, and designers, to define and prioritize features, ensuring alignment with customer needs and business objectives.
* Translate customer requirements into clear and actionable product specifications, working closely with development teams to ensure successful implementation.
* Contribute to the development and maintenance of the product roadmap, guiding the strategic direction of our cybersecurity products based on market analysis and customer insights.
* Act as a trusted advisor to customers, building strong relationships and delivering exceptional service through effective communication and follow-up.
Requirements:
* 5+ years of product management experience is required.
* Experience working in an Agile development environment.
* Excellent grasp of enterprise software/hardware requirements.
* Project management experience.
Nice to Have:
* Knowledge of JIRA and project management software experience.
* Project management certifications such as CSM, PSM, PMP, SAFE.
* Understanding or certification of Cyber Security and Enterprise Security Compliance.
* Knowledge of Agile software release cycle and planning.