For one of our clients based in Nyon, we are looking for a : Customer Service Representative M/FTemporary assignment for 6 months Full-time positionCustomer Service Representative Dutch/English/French M/FDESCRIPTION DE LA MISSIONOrder Processing and Management:Efficiently handle incoming customer orders on a daily basis, ensuring accuracy and prompt processing.Track order progress and manage any backlog, taking full responsibility for necessary follow-up actions.Identify and report any issues or discrepancies by raising Non-Conformities (NC) in compliance with established protocols.Manage credits, rebills, and returns related to orders as required, coordinating with relevant departments to ensure proper resolution.Investigate disputed invoices within your area of responsibility and ensure timely resolution and closure.Customer Support and Relationship Management:Respond to customer inquiries and complaints received through phone calls or emails, addressing topics such as pricing, product availability, delivery timelines, and order status.Provide accurate and comprehensive product information to assist customers effectively.Communicate relevant updates and important information to customers and field operations to maintain seamless collaboration.Identify and suggest updates or improvements to procedures and work instructions, reporting them to your supervisor when necessary.Business Continuity and Contribution:Actively participate in daily management activities, contributing to business continuity and supporting departmental goals.Ensure consistent and reliable service delivery by maintaining strong communication and collaboration with internal and external stakeholders.PROFIL ATTENDUExperience:Ideally, experience in a customer support center or within a customer service administration role.Previous experience in handling customer interactions, both via phone and email, is highly valued.Communication Skills:Outstanding telephone etiquette and strong communication abilities.Comfortable engaging with customers and resolving inquiries efficiently.Language Proficiency:Fluent in Dutch (minimum C1) and English (minimum C1).French (B2) proficiency is desirable, and any additional European language is a plus.Personal Attributes:Demonstrates a strong sense of urgency, focusing on critical tasks and high-priority assignments.Capable of efficiently managing time and prioritizing deliverables to meet business needs. jid7ade58fafr jit0416afr