Job Description:
Microsoft is collaborating with Teleperformance Greece to provide excellent opportunities for experienced technology enthusiasts to work with the world's tech leader.
This is a chance for fluent German speakers to join the Microsoft Support team and support customers from Germany, Austria & Switzerland.
Key Responsibilities:
* Identify customer needs and deliver solutions, including sales
* Guide customers facing issues related to billing inquiries, handle transactions, and provide timely resolutions
* Assist customers with placing orders and related issues
* Answer inquiries and troubleshoot technical issues or escalate them as needed
* Follow standard diagnostic procedures to handle frequently asked questions effectively
* Turn every customer into a satisfied one
* Exchange ideas and solutions with colleagues
Required Skills:
* Excellent communication skills in German
* Good command of English (B2+)
* Sales experience with consumer products and services is an asset
* Technical research skills for troubleshooting customer problems
* Advanced internet research skills
* An empathetic approach with matching communication skills
* A positive and adventurous attitude
* A willingness to learn and absorb knowledge
Benefits:
* Complete relocation support to Greece, including flight tickets, accommodation, and house searching assistance
* Competitive monthly salary + 2 extra salaries per year
* Referral Program: bring friends and receive bonuses
* Healthcare benefits and numerous discounts
* Full training by certified instructors
* Professional growth and development opportunities
* Special events and community/social responsibility initiatives
* Free online Greek language courses
* State-of-the-art premises with great working environment and relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will also be part of a company that values diversity and offers equal opportunities to all.