Job Summary
The Senior Technical Product Manager will serve as a product evangelist and subject matter expert for our suite of cybersecurity products. This role is dedicated to supporting customers, ensuring they are maximizing the capabilities of our platform, and enabling them to meet their business objectives.
About You
* You will have 5+ years of product management experience.
* Experience working in an Agile development environment is required.
* You should have an excellent grasp of enterprise software/hardware requirements.
* Project management experience is necessary.
Key Responsibilities
* Serve as the go-to person for technical support, assisting customers with troubleshooting and resolving issues.
* Possess a deep understanding of our suite of cybersecurity products and stay up-to-date with industry trends, emerging threats, and technologies.
* Capture and analyze customer feedback, pain points, and requirements to identify opportunities for product enhancements and improvements.
* Collaborate with cross-functional teams to define and prioritize features, ensuring alignment with customer needs and business objectives.
* Contribute to the development and maintenance of the product roadmap, guiding the strategic direction of our cybersecurity products based on market analysis and customer insights.
* Act as a trusted advisor to customers, building strong relationships and delivering exceptional service through effective communication and follow-up.
Your Skills
* JIRA and project management software experience would be beneficial.
* Project management certifications such as CSM, PSM, PMP, SAFE are desirable.
* An understanding or certification of Cyber Security and Enterprise Security Compliance is advantageous.
* Knowledge of Agile software release cycle and planning is preferred.
About OPSWAT
OPSWAT is a global cyber security company providing solutions for enterprises since 2002. We identify, detect, and remediate advanced security threats from data and devices coming into and out our networks.