Site Operations Manager (SOM)
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Site Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
We operate a large global portfolio of more than 100 datacenters and 1 million servers, serving more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Qualifications
* High School Diploma or equivalent AND proven experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
You will be required to travel between sites as part of this role so a valid driver's license will be required.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Responsibilities
People Management
* Deliver success through empowerment and accountability by modeling, coaching, and caring.
* Live our culture, embody our values, and practice our leadership principles.
* Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
* Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others.
Data Center Operations
* Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
* Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT services.
Service Delivery
* Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.
* Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
Data Center Work Environment
* Drive service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels.
Ownership
* Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
What We Offer
* Industry leading healthcare
* Educational resources
* Discounts on products and services
* Savings and investments
* Maternity and paternity leave
* Generous time away
* Giving programs
* Opportunities to network and connect