Tasks & Responsibilities:
Acting as a digital enabler for our business colleagues & functions
You drive employee productivity through consultancy, provide intimacy and site proximity
at the sites, and ensure a personalized employee experience.
You leverage available data (e.g.: Nexthink, SNOW) for proactive support
You support and manage the Incident/ Request management processes to ensure
Service Level Agreements are met and drive continuous improvement through trend
analysis.
You manage IT hardware lifecycle management & deskside support processes/managed
services for the site
You provide support & guidance for onsite services (e.g. events and meetings) by
leveraging from internal and external providers. Drive the user experience and promote
best practices
You drive and enable standard workplace infrastructure, global/local projects, and
deployments in collaboration with product teams.
You proactively address and follow through on process-improvement ideas
You support local audit, inspection and certification requirements
You support local Business Continuity and IT Disaster Recovery planning activities
Must Haves:
Excellent working knowledge of the ITIL v3 processes in an IT service delivery
Experience with ticketing systems and troubleshooting hardware, software and mobile devices
Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
people together to work towards the same purpose across organisational boundaries
Exhibits intellectual curiosity and integrity and has a strong passion for innovation
Understanding of the supported operating systems, devices and applications, including the
Google Suite of Applications, MS Office, etc.
Solid written and oral communication skills in English, German is a plus
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