Your tasks
This involves overseeing customer service in French-speaking Switzerland, leading a small team of technicians who cater to clients active in sports, mountaineering and events. Our systems consist of access gates, machines, servers, PCs and the software required for access control.
* Responsibility for the technician team and the call center.
* Service contract management.
* Resource planning.
* First- and second-level telephone support.
* On-call service.
* Incident management.
* CUSTOMER SUPPORT
Your profile
* Training as an electronics engineer, automation engineer or computer scientist, or training deemed equivalent.
* Experience in technical team management.
* Mastery of PC environments, computer networks, Microsoft operating systems (servers), Linux and SQL databases.
* Mastery of customer contact.
* Proficiency in French with very good knowledge of English; German is a plus.
* Driving license.
Your future
* A family working atmosphere within a young team.
* Building profitable customer relationships to ensure and develop.
* Company car with possibility of private use.
* Individual continuing education opportunities for you and your team.
* Participate in the future of the company to continue to be successful.
Please note: This job description is translated from French.