The Desktop Support Engineer (L1, L2, & L3) / Desktop Technician will provide day-to-day local and remote desktop support. Responsibilities include receiving inbound calls, answering questions, troubleshooting issues, and documenting the steps taken to resolve hardware, software, and application challenges in a ticketing system.
The candidate will also facilitate customer resolution for calls and engage with supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The Desktop Support Engineer will be responsible for break-fix services, fault diagnosis, and resolution. This role involves providing fault analysis for various core operating systems and platforms, as well as applying desktop fault resolution for the approved application suite.
Strong proficiency in Dutch, Spanish and English.
Job Types: 100%, Permanent, Fixed term, Freelance, Temp to perm
Contract length: 6 months
Supplemental Pay:
* Bonus pay
* Commission pay
* Overtime pay
* Performance bonus
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