About Our Client
Our client is an international company in the Ecommerce sector.
The company is renowned for its innovative approach and market-leading solutions.
Job Description
Develop and implement customer retention strategies
Monitor customer feedback and behavior to inform strategies
Work closely with the marketing team to design and execute retention campaigns
Report on key metrics related to customer retention and loyalty
Identify opportunities to improve customer experience and reduce churn
Collaborate cross-functionally to drive customer-centric initiatives
Conduct in-depth analysis of customer data to inform business decisions
Stay informed on industry trends and best practices in customer retention
Manage a team of 3 talented people
The Successful Applicant
Strong understanding of customer retention strategies and tactics.
Proficiency in data analysis and reporting.
Excellent communication and collaboration skills.
Experience in the Ecommerce area
Proficiency in English and at least one other language.
What's on Offer
A stimulating work environment that fosters creativity and innovation.
Opportunities for personal development
A supportive and collaborative team.
Generous holiday leave.
Flexible working arrangements.
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