Job Summary:
An exciting opportunity exists for a Ground Handling Expert to support ground handling administration, including pre and post hotel reservations, terminal operations, and luggage handling. This role will be part of our newly created luxury travel brand Explora Journeys, leveraging our parent company MSC Group's hundreds of years of maritime expertise.
Key Responsibilities:
* Manage Bidding & Product Development: new port inspections, vendor assessment & selection, rate negotiations
* Liaise with internal stakeholders and train on port information, pre-post hotel and transfer products and advise on specific product/process related questions
* Attendance to Turnaround Operations in designated ports to supervise the embarkation/debarkation process, staff training and support to on board Guests Relations and Destination Experiences teams
* Product pricing and set up in the different systems to go live, manage contract administration, check invoices and payments
* Maintenance of all pre, post and transfer products across different systems
* Daily analysis Guests feedback and recommend actions to improve processes
Requirements:
* Bachelor's degree
* 5 years of experience in a similar position
* Proven knowledge of logistical and operational processes in a terminal
* Outstanding analytical and organization skills
* Team Player with a solution oriented mindset
* Ability to work efficiently to meet deadlines
* Ability to travel internationally up to 20%
About Explora Journeys:
We are a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality and luxury in Geneva. We are creating a category of our own, appealing to the next generation of luxury travelers.