Service Sales and Program Manager, Partnering Business
Your contribution to shaping the future of our customers.
We are looking for a Service Sales and Program Manager, Partnering Business, to play a crucial role in ensuring the success of service concept development for new platforms, products, and derivatives.
Responsibilities:
* Develop, realize, and launch service concepts for new platforms and products in close collaboration with customers and internal stakeholders.
* Establish service project plans with clear deliverables and timelines.
* Coordinate and manage stakeholders, both internal and external (including customers, R&D, etc.).
* Lead regular meetings, manage agendas, document action items, and ensure project documentation with all stakeholders.
* Ensure smooth transfer from development to series phase with all relevant parties.
* Lead service contract scope and commercial negotiations related to Service & Aftersales within the Partnering Business.
* Manage customer success for all service-related topics and represent Tecan in quarterly business reviews.
* Provide service sales forecasts in alignment with corporate financial guidelines and manage tactical pricing within existing contracts.
Your background
We value passion and talent over just technical skills.
* Master's degree or equivalent in a technical or scientific field.
* Additional qualifications in project management or process management are a plus.
* At least 5 years of relevant experience, including cross-functional R&D projects, customer interactions & management, and service experience.
* Experience in the life sciences sector is advantageous.
* Proficiency in English and German.
* Willingness to travel.
* Strong leadership mentality, excellent communication skills, proactive problem-solving abilities, and expertise in stakeholder management.
About working at Tecan
* The chance to make it count and have an impact on the world of tomorrow.
* Working in an international and diverse environment.
* The chance to grow your career within the company.
* Feel empowered by our strong and unique company culture.
* Comprehensive compensation and benefits package.