About the Role
The Business Analyst will play a crucial part in our operations, collaborating with stakeholders to identify and overcome challenges. Your expertise in problem-solving and creativity will drive the implementation of technological solutions and process improvements, ensuring we meet our business objectives with precision.
We are seeking a candidate who will provide innovative IT solutions, shape our IT landscape, adapt to ongoing changes, and offer comprehensive support to stakeholders.
Key Responsibilities
* Engage with ISO/CS business leaders, product owners, and end-users to understand how changes to processes, products, and services can improve efficiencies - balancing what's technologically feasible, financially sustainable, and functionally reasonable.
* Lead/participate in business analysis planning and monitoring business analysis activities in various IT-related projects.
* Work closely with the development team to validate solution designs and be the main contact to discuss functional requirements.
* Lead/assist in elicitation, requirements analysis, and design definition, solution evaluation activities.
* Identify and prioritize technical and functional requirements. Develop and maintain product specifications.
* Conduct quality assurance activities such as testing and coordinating user acceptance testing.
* Produce and maintain resources that support end-users to use ISO products or services efficiently.
Reporting Line
The Business Analyst will report directly to the Head of Projects and Support, Information Technology Services (ITS).
Qualification and Experience
* Formal certification in the field of business analysis (CBAP, PMI-PBA, or other).
* Experience using business analysis best practices, working as/or with IT product owners, and translating business requirements into functional specifications in the context of IT products.
* Ability to use data modelling techniques to identify ways in which current processes can operate more effectively.
* Experience with both agile and waterfall project management methodologies.
Skills
* Solid analytical thinking and problem-solving mindset, and ability to explore different solutions, their risks, benefits, and impact.
* Confident working with complex data, systems, and processes.
* Team player with excellent interpersonal skills, and the ability to work with people at all levels of an organization.
* Tech savvy and solid understanding of AI models and how to include them appropriately in applications.
* Strong written communication (functional specifications, user guides, user stories, etc.).
* Excellent time management and organizational skills.
* English (oral & written communication) required. French is a plus.
* Hands-on personality, autonomous, open, and inclusive.
* Adhere to ISO's core values of Respect, Integrity, Collaboration, Growth Mindset, and Pushing Boundaries.