Position SummaryAll cross-border business that is done throughout the world is being routed through Omya International AG. All direct business for our Calcium Carbonates is routed through the Customer Service at the headquarters in Oftringen. We ensure a smooth process/service for the direct customers/key accounts and Omya selling units. This includes the order processing from A-Z (from quotation to invoicing/dunning). The Customer Service team processes the orders, arranges shipments (with or without inspections), creates documents for export purposes, controls the freight charges and has the responsibility to ensure a timely delivery to the goods receiver. In addition, we support Sales in administration matters for the assigned customers and are responsible for the claim management. Key AccountabilitiesProcessing of stock-, third party- and Chain orders for the assigned customersCreation of price-offer calculationsCoordination with Omya plants and selling units in the assigned countriesShipment / Export processing; incl. creation of documents and coordination with the forwardersProcessing of letter of credits / cash against documents businesses.Arrange inspections in the plants for shipmentsArrange customer-bonus credits for year-end closingLegalization of documents at the consulate / e-origin with Chamber of CommerceCoordination of claims with customers and selling units. Create and control the data in CRM. Creation of credit memos to claims if necessary.Send out dunning letters to customers and coordinate the credit limits of assigned customers.GR/IR checks and support for the assigned countriesAdministrational support for the sales manager or selling units for the assigned customersKey requirementsCommercial apprenticeship or equivalent educationForeign Trade Specialist with Federal Diploma of Professional Education and Training (Berufsprüfung)Few years of experience in foreign trade and exportSAP experienced (Modules MM and SD)Customer Service mindsetStrong, assertive team spirit and communication skillsVery good, connected thinkingGood sense of responsibility prioritizing of assigned workVery good English skills (spoken and written)Good French skills preferablyContactTalent Management Partner, Simone MichelottiMail: jobs.ch@omya.comTel.: +41 62 789 25 27