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von: Dover Corporation
Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
As Customer Care Representative you undertake all aspects of the Customer Care activities and collaborate with functional departments throughout the distribution and supply chain operations.
You’ll provide high customer service through efficient ordering and administration of customer queries, purchases and returns in line with M-I processes and procedures. Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables. Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B Customer Portal and Sales Order Automation. Fluent in English and German/Swiss German is required. A strong understanding of French would be preferred but is not essential.
Exceptional knowledge of customer service, with experience in a similar role.
Ability to technically assess situations and issues and proactively advise on solutions, approaching opportunities from a business perspective and not solely from a customer service viewpoint.
Ability to manage multiple projects.
SAP and/or Salesforce experience is a plus.
Basic Excel.
Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. Customer Service
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